Frequently Asked Questions
Everything you need to know about shopping with Placebo
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return label.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your products ethically sourced?
Yes, at Placebo, we prioritize ethical manufacturing and sustainable sourcing for all our products to ensure high quality and social responsibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
Orders can be modified or canceled within 2 hours of placement. After this window, the order is sent to our fulfillment center and can no longer be changed.